What an error charge is
If a customer reports a missing item, a wrong item, a wrong order or a problem with the food, Uber may refund them and take that cost from your payout. Uber calls these order error adjustments. One or two a week can quietly add up to a lot of money over a year.
Where to find them in Uber Eats Manager
- Open Orders in Uber Eats Manager.
- Filter by Shop refunded or Potential deduction.
- Open each order to see what the customer reported, and any photo or comment they added.
Make it a habit: look once a week, so nothing gets older than the time limit.
How to dispute, step by step
- Choose the order and select Dispute.
- Pick the reason that fits, in plain words: for example, the drink was in the bag and the bag was sealed.
- Add your proof: a photo or short video of the packed order.
- Send it, then follow it under Refund disputed.
Uber decides case by case. If a dispute is refused and you still think it is wrong, contact support from Uber Eats Manager.
The 30 day limit, and who can dispute
Uber's UK help page on order errors says disputes must be filed within 30 days of the order, and only admins and manager level users can submit them. Rules can differ by country, so check the help page for yours.
Proof that helps
- A photo of every bag before pickup, sealed, with the receipt showing. It takes five seconds.
- Sealed bags with a sticker, so nobody can say something fell out.
- Drinks and sides checked against the ticket, because they are the items most often reported missing.
Uber says it now also looks at delivery photos, timing and courier reports when it decides an order error, and customers can add photos to their claim. Your own photo is often what makes the difference.
How to stop them happening
- Read every ticket twice at packing, especially options and extras.
- Pause items the moment they sell out, so nobody orders what you can't send.
- Use photos of your real food. When the dish that arrives looks like the photo, fewer customers complain that it was "not as pictured".
- Write clear options: size, number of pieces, what comes in a combo.
Let us do it every month
With our Growth Plan we check your refunds every month inside Uber Eats Manager, dispute the wrong ones with your proof, reply to your reviews and send you a report. You add us as a manager user, so you never share your password.
